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  • Genetics and Nutrition
  • Research and Biobanking
  • Account Registration
  • Data Privacy
  • Personalized Recipes
  • GenoPalate Report

What is the science behind GenoPalate?

We analyze over 100 genetic markers that influence how your body metabolizes different nutrients. We then combine your genetic results with research on nutritional genomics to determine your recommended intake level for carbohydrates, protein, fat, vitamins and minerals. We base your recommendations on evidence-based research correlating your genetic variants with nutrition that’s shown positive health outcomes. We also provide insights on your sensitivity to lactose and gluten, and your metabolic rate of caffeine and alcohol.

How do you make the connection between my genes and nutrition recommendations?

GenoPalate uses evidence-based research from large-scale population-based genetic studies and clinical trials which show a significant gene-nutrient interaction to form our nutrient recommendations. From these genetics-based dietary insights, we recommend the foods that contain optimal levels of those nutrients that your specific genotype has been shown to benefit from.

What is a genotype?

You have two copies of each gene, one from your mom and one from your dad. Your genotype refers to the two nucleotides (A, C, G, or T) found at the same location on each copy of a gene.

What is the process of providing my DNA information?

We collect a saliva sample using a saliva swab to gather your DNA information. After purchasing, you will receive a kit with everything you need for the sample collection.

What happens to my sample at the lab?

Our lab, which is certified by the Clinical Laboratory Information Amendment (CLIA), extracts the DNA from your saliva. Your DNA then goes onto what’s called a microarray. This array reveals your genotype for nutrition-related biomarkers, which we analyze in order to get your personal nutrition recommendations.

What nutritional insights will the report provide me?

Your GenoPalate report will provide insights into your recommended macronutrient (carbohydrates, protein and fat) intake and micronutrient (vitamin and mineral) intake. You will also receive “Your Foods” which includes a list of over 100 foods that you may benefit from eating more of, based on your genetic results.

Can this report detect my food allergies?

There are no genetic assays for detecting food allergies through DNA. This is due to food allergies, such as egg, peanut, shellfish, etc., not being caused by genetic variants, but instead caused by live, autoimmune factors. Although some allergies are genetic, they are genetic in the immune system rather than in the actual DNA.

I struggle with my weight, can GenoPalate help with this?

Because weight is influenced by a number of factors, GenoPalate cannot guarantee weight loss. We provide you with nutrition and food recommendations, based on your genes, to help you eat better for a healthier life.

I’m a diabetic, can I still use GenoPalate’s product?

To ensure that science and your DNA data is the core of our product, your food recommendations are based on your genetic data and are not altered by any dietary plans you may currently follow. We encourage you to incorporate GenoPalate’s product along with recommendations from your healthcare team.

Research

Are you doing research at GenoPalate?

We are! Research is a new program that we have started at GenoPalate. We urge you to participate in it. This study may not benefit you directly, but your participation will add value in enhancing the knowledge and understanding between genetics, health and wellness not only for you but also for others.

What is the purpose of this study?

Our goal is to create a research environment of studying personalized nutrition at GenoPalate. We plan to create a quality knowledge base for fostering and supporting scientific research as well as innovative solutions to health and nutrition.

What will I be asked to do if I participate?

When you give us your consent for participation, we will use your genomic data, along with the information you share with us through questionnaires and surveys in our research.

How do I give my consent?

Please give your consent by checking the box “I have read this document and I give consent” provided at the end of the consent form.

What is the cost that you could incur? Who is sponsoring this research?

You will not be charged for participating in this program. GenoPalate will cover the cost of this research. 

What will happen to your biological samples and/or your data?

We will keep the data secured in our database for 10 years from the date the data are collected from the participants. At the end of this time period, your sample will be discarded and the data deleted from the research database.

 How is my data protected and kept private?

In order to protect the data, the files of the genotyped data that are de-identified are stored in a secure server at GenoPalate, which can only be accessed by GenoPalate researchers. These data will not be sold.

Will the GenoPalate research team contact me in the future?

We may contact you if we feel that we need additional details regarding your family, your lifestyle, and your behavioral choices.

I am not comfortable answering some of the questions related to the research?

You can skip those questions, please only answer the questions you are comfortable with.

Do I have any alternatives to participating in this study?

This is a research only study, you may opt-out of this study at any time. There are no negative consequences for opting-out.

I opted for yes/give my consent now I want to change my mind, what do I do?

Please log into “my account” then click on “change your consent” to opt out.

Whom should I contact if I have any questions?

If you have any questions please contact us at research@genopalate.com.

Biobanking

What is biobanking?

A biobank is a repository where DNA samples are stored and then used later for analyses using advanced technologies for research purposes.

Do I have to participate in biobanking?

You have the option of participating or not participating in it.

What will I be asked to do if I enroll in biobanking?

As of now, you do not have to do anything. We have the isolated DNA from the sample you have provided; with your consent, these samples will be stored and can be used for analyses in the future.

Will I be charged for enrolling in biobanking with the GenoPalate laboratory?

No, biobanking your DNA sample is a free service offered to you by GenoPalate.

Where will you store my samples?

We will securely store your DNA sample at our Clinical Laboratory Improvement Amendments (CLIA)-certified and College of American Pathology (CAP)-accredited laboratory.

Do I have the option to withdraw from biobanking?

Yes, you can withdraw from biobanking your sample with the GenoPalate laboratory. There are no negative consequences for opting out.

I opted for yes/give my consent now I want to change my mind, what do I do?

Please log into “my account” then click on “change your consent” to opt out of biobanking.

I still have questions, what should I do?

Please email us at research@genopalate.com and we will get back to you soon.

Existing DNA Registration

I just purchased my GenoPalate Report using existing data, now what do I do?

Great to hear! You'll receive an email within the next 3-5 minutes with further instructions.

How do I upload my existing data from 23andMe?

1. Go to www.23andme.com 

2. Log into your personal account with 23andMe 

3. Click on your name in the upper right hand corner

4. Go to BROWSE RAW DATAClick on DOWNLOADClick SUBMIT REQUEST 

5. You will receive an email (within an hour) when your DNA download is complete. 

6. Open the email and click DOWNLOAD RAW DNA 

7. Save your data as a .txt file. 

8. Sign into your GenoPalate account and click on the upload icon. 

9. Select the Raw Data Text File on your computer to upload it. 

10. You have now completed uploading your genomic data for your GenoPalate analysis!

How do I upload my existing data from AncestryDNA?

1. Go to www.ancestry.com 

2. Log into your personal account with Ancestry.com 

3. Under the “DNA” tabClick YOUR DNA RESULTS SUMMARY 

4. Click on SETTINGS On the right sideClick DOWNLOAD RAW DNA DATA. 

5. Enter your password and click confirm. 

6. You will receive an email (within an hour) when your DNA download is complete. Open the email and click CONFIRM DATA DOWNLOAD. This will take you to a new page, “Download DNA Raw Data” 

7. Click on DOWNLOAD DNA RAW DATA

8. Double click the Zip folder to view the Raw Data Text File. 

9. Sign into your GenoPalate account and click on the upload file icon. 

10. Select the Raw Data Text File on your computer to upload it. 

11. You have now completed uploading your genomic data for your GenoPalate analysis!

Can I purchase my GenoPalate Report with existing data if I haven't received my results from 23andMe or AncestryDNA yet?

You can definitely purchase your GenoPalate Report without receiving your raw DNA data file from 23andMe or AncestryDNA. Your GenoPalate account never expires.

What file format should my data be in? How do I get my data in this format?

Your existing DNA data file should be in a .Zip folder or a .txt file format. Your data should download in either of these formats.

I have genetic data that is not from 23andMe or AncestryDNA, can you use this to generate my report?

Data that is not from 23andMe or AncestryDNA does not provide us with the information to generate a GenoPalate report because different genetics companies analyze different genetic variants. You can purchase our DNA kit to get your DNA analyzed through our lab and start Eating For Your Genes.

DNA Kit Registration

How do I register my kit?

I ordered multiple of the same products, does it matter which product code I use for each?

If you ordered multiple existing data products, you can use any product code for each product. Please log out of your already created account to then create your second account using your unused product code.

Where can I find my product code?

These are only for Existing DNA customers. Your product code is the 7 digit number sent to you in an email after purchase. If you no longer have that email, please contact us at hello@genopalate.com.

What do I do if I forgot to register my barcode before sending my saliva sample to the lab?

No worries! Please reach out to our customer support team as soon as possible at hello@genopalate.com.

Account Creation Questionnaire

Why do I have to complete a questionnaire during account creation?

These questions are designed to learn more about you and your unique needs so that we can continue to deliver to you the most personalized nutrition experience possible, now and in the future.

Do I have to participate in research?

Participating in GenoPalate research is completely voluntary. You may choose to withdraw from participating in GenoPalate research at any time.

Do I have to participate in biobanking?

Only GenoPalate customers who have purchased the GenoPalate DNA kit have the option to participate in biobanking. Choosing to participate is voluntary and you may choose to withdraw and have your sample destroyed at any time.

What types of questions are you asking me?

The GenoPalate onboarding questions cover numerous diet and health-related domains relating to personal health goals, health beliefs, environment, lifestyle, and behaviors.

Why are you asking me questions during account registration?

These questions will be used to further personalize your GenoPalate experience. By answering a series of questions related to health goals, health beliefs, environment, lifestyle, and behaviors, the content provided to you including insights, action tips, education, and recommendations can be further personalized to your unique needs to help customize your results.

How will you use my answers?

The answers to these questions may be used in the future to help you establish energy or calorie needs, personalize health goals, identify preferences, make recommendations, and provide customized content and notifications.

Are my answers to these questions shared?

We do not share any identifiable information from these answers with any 3rd parties.

How do these questions impact my results?

These questions may be used in the future to create recommendations that take into account your dietary preferences, health goals, energy needs, and dietary habits.

I have not received my results yet, why are you asking me these questions?

Your answers to questions such as age and gender directly influence the recommendations that you will receive. For existing customers, the onboarding process will help us better customize your recommendations in the future as well as give you the opportunity to participate in GenoPalate research. 

What parameters have been put in place to protect and secure my DNA data?

Your DNA is completely de-identified and encrypted in our database. This means that no outside affiliate can get to your DNA and that your personal information has been unattached from your DNA.

What happens to my DNA after my report is generated?

Your genetic material is carefully disposed of after it has been used to generate your report. Our lab handles this in compliance with CLIA standards.

What can I do to keep my account safe?

We ask you to be responsible for safeguarding your password and other authentication information you use with GenoPalate.

Is the existing genetic data upload secure?

Our upload is SSL encrypted, keeping your file private and integral.

How do you use my existing genetic data?

Your DNA is analyzed on what is called a microarray. These arrays measure hundreds of thousands of genetic variants. Companies then analyze the variants specific to the product that they are offering. At GenoPalate, we analyze the variants that relate to nutrition.

Once I receive my GenoPalate results, can I have my DNA data and GenoPalate account deleted?

If you’d like, you can request a deletion of your GenoPalate account and DNA data once receiving your results. Please remember that if you request this, you will not receive complimentary product updates to your results in the future. To request a deletion, please email us at hello@genopalate.com.

Where can I get more information on GenoPalate’s privacy and security policies?

You can take a look at our privacy and security highlights [here.]

How do you make the recipes?

Your recipes are built just for you, from the foods that match best with your food recommendations. Our team of registered dietitians create your delicious and unique recipes. Learn more by clicking here.

Do you account for food restrictions/preferences when curating recipes?

When purchasing your recipes, you will take a short questionnaire that takes your dietary preferences and restrictions into consideration so your recipes are as personalized to you as possible.

How long does it take to receive my Personalized Recipes?

Your Recipes will be delivered to you via email within 10-13 business days once you receive your GenoPalate results.

What is the difference between the DNA Kit and Existing Data products?

Both the DNA Kit and the Existing Data provide you with a GenoPalate report. The difference is in how you provide your DNA. If you have done 23andMe or AncestryDNA, you can upload existing data. If you have not done either of those, we will send you a DNA collection kit which involves providing a saliva sample. Our lab then completes your genotyping results.

What will I get in my report?

Your GenoPalate report includes your results for important genetic variants related to nutrition, your recommended intake of carbohydrates, protein, fats, vitamins and minerals. You will also receive a list of "Your Foods". These 100+ foods represent those items that you would benefit from eating more of based on your genetic results. Now you can make smarter food choices, knowing what is best for you, based on your genes. Learn more about the GenoPalate Report.

How long will it take for me to get my report?

If you purchased with existing DNA data, your report will be ready within 3-5 days of data file upload. If you purchased through our DNA Kit, your report will be ready within 4-6 weeks of purchase.

How will I receive my GenoPalate Report?

Once your GenoPalate Report is ready, it will be available in your online GenoPalate account. We'll email you as soon as it is ready.

How many food recommendations will I receive in my report?

Your results will contain food recommendations for all major food groups, broken down into 16 subcategories. Your will receive a total of over 100 foods that are healthiest for you, based on your genes

Can I purchase the report as a gift?

Yes, great idea! If you would like us to ship the DNA kit to your gift recipient, please enter their shipping information during checkout. If you would like to gift GenoPalate existing data, please purchase just like how you'd purchase for yourself. Once you receive further instructions, please forward them to your gift recipient so they can get started.

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