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GenoPalate Return Policy

We do our best to assure customer satisfaction. Follow the guidelines below if you have an issue with our products and are looking for a refund and contact our customer support team.

DNA Kit Return Policy

If you would like a refund on your recent purchase of our DNA Kit you must follow these requirements: 

  • Haven't sent in your sample to our lab

  • Haven't opened the DNA Kit. Plastic Wrap must still be intact. 

Existing DNA Return Policy

If you would like a refund on your recent purchase of our Existing DNA product you must follow these requirements: 

  • Haven't received your GenoPalate Report                        

Personalized Recipes Return Policy

We do not currently accept refunds on Personalized Recipe orders. 

Use the form below to submit a refund request

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