We’re in pursuit of helping you become your healthiest self through personalized nutrition, and we believe that our products and programs can help you get there. However, if you are interested in a refund, please follow the guidelines below, or contact our Customer Support team with further questions.
If you would like a refund on your recent GenoBase with DNA Collection Kit, GenoJump with DNA Collection Kit, or GenoGo with DNA Collection Kit purchase, you must meet these requirements:
Haven't sent in your sample to our lab
Haven’t opened the DNA kit; the original packaging must be intact
If you would like a refund on your recent GenoBase with Existing DNA, GenoJump with Existing DNA, or GenoGo with Existing DNA purchase, you must meet these requirements:
Haven't received your GenoPalate Report
Due to the individualization of our recipes, we do not currently offer refunds
Since all of our supplement formulas are custom-made for each individual, refunds are unavailable. If you have questions about your subscription, please reach out to our Customer Support team directly at hello@genopalate.com.
We do not currently offer refunds for 1-on-1 consultations
Our gift cards are non-refundable
Use the form below to submit a refund request
