New snacks on sale now for a limited time! Use code NEW for 15% off.

OUR HOLIDAY SALE IS ON NOW! UP TO 64% OFF, our lowest pricing of the season!

*I agree that by submitting my email address I will receive my offer code by email and other marketing emails from GenoPalate. I understand I can easily unsubscribe from communications at any time.

GenoPalate Return Policy

We do our best to assure customer satisfaction. Follow the guidelines below if you have an issue with our products and are looking for a refund and contact our customer support team.

DNA Kit Return Policy

If you would like a refund on your recent purchase of our DNA Kit you must follow these requirements: 

  • Haven't sent in your sample to our lab

  • Haven't opened the DNA Kit. Plastic Wrap must still be intact. 

Existing DNA Return Policy

If you would like a refund on your recent purchase of our Existing DNA product you must follow these requirements: 

  • Haven't received your GenoPalate Report                        

Personalized Recipes Return Policy

We do not currently accept refunds on Personalized Recipe orders. 

Use the form below to submit a refund request

Search our shop