We have implemented security practices to prevent unauthorized access to and disclosure of customer information, maintain data accuracy, ensure the appropriate use of information, and otherwise safeguard your information. In addition, your DNA data and personal information is protected in your encrypted GenoPalate online account.
If You Purchase Our DNA Collection Kit
Your DNA sample is secure when you mail it to us as there is no personally identifiable information (PII) attached.
Your DNA sample is de-identified when it reaches our lab and your personal and registration information is stored separately from any genetic information.
Your DNA data is then encrypted and transferred by our lab to generate your personalized nutrition report. This direct transfer of your data remains de-identified, involves no 3rd parties, and is encrypted at all times.
If you choose not to opt-in to biobanking, your DNA sample is destroyed after it is analyzed.
Whether you use our DNA collection kit or upload your existing DNA data file from AncestryDNA or 23andMe, your DNA data has been stripped of personal details (like your name and contact information) so that you cannot be identified as an individual in our system.
What You Can do to Keep Your Data Secure
It's also important to recognize that there are things you can do to protect your personal information. We ask you to be responsible for safeguarding your account password and other authentication information you use with GenoPalate.
If You Have Existing DNA Data from 23andMe or AncestryDNA
When downloading your existing DNA data file, you may encounter a warning that your data will be unprotected. To ensure your data is safe after downloading, please take these steps:
Never download your data on a shared computer or workstation
Never download your data on an unsecured wireless network
After you upload your DNA data to our system, delete the .zip and/or .txt files you downloaded from your computer
Rest assured, we secure your data immediately upon upload to our system.
Personal Security and Privacy Best Practices
Do not share passwords between multiple online accounts
Do not share your username and password to your GenoPalate account with anyone
Lock your device with a PIN or password - and never leave it unprotected in public
We will not sell, lease, or rent your individual-level information to any third party or share with a third party for research purposes without your explicit consent. However, we do use and share aggregate information with third parties in order to perform business development, initiate research, send you marketing emails, and improve our services.
Aggregate information is de-identified so that personal details such as your name and contact information are detached from the rest of your data and is combined with the information of others.
Frequently Asked Questions
What if I want my DNA data deleted?
You can email us at firstname.lastname@example.org and we will assist you with this.
Is the existing DNA data upload secure?
Yes, Our uploading process is SSL encrypted and we secure your data immediately.
If I opt-in to biobanking, where do you store my DNA sample?
We will securely store your DNA sample at our Clinical Laboratory Improvement Amendments (CLIA)-certified and College of American Pathology (CAP)-accredited laboratory.